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Thread: Re: Why I hate Walmart (take 2) - sw's letter to HD

  1. #1
    Sky Guest

    Default Re: Why I hate Walmart (take 2) - sw's letter to HD

    On 8/23/2011 3:48 PM, Sqwertz wrote:
    > This is my formal complaint which I faxed and emailed to the health
    > department. Anal readers will notice I'm giving them a 1F discount on
    > the lamb for several reasons which I'm not going into here.
    >
    > AUSTIN/TRAVIS COUNTY HEALTH AND HUMAN SERVICES August 23rd, 2011
    > ENVIRONMENTAL AND CONSUMER HEALTH
    > 15 Waller St.
    > RBJ Health Center
    > Austin, TX 78702
    > Fax # (512) 978-0322
    >
    > Steve Wertz
    > xxxxxxxxxxxxxxxxxxxxxxxx
    > xxxxxxxxxxxxxxxxxxxxxxxx
    > Voice 512-xxx-xxxx
    > Email: [email protected]
    >
    >
    > This is a serious complaint against Walmart Store # xxxxx, Austin
    > Texas. In particular, the meat department.
    >
    > I visited this store in Thursday August 18th and purchased some "Lamb
    > Country Style Spare Ribs". I thought they felt kind of warm but
    > purchased them anyway. I opened them on Friday afternoon and they
    > were clearly rotten from their smell. I immediately repackaged them
    > and put them in the freezer and called the store.
    >
    > I spoke with a supervisor named "Amanda" and told them they have a
    > temperature problem in the lamb section of the meat shelves in the
    > meat department and told them they have several packages of rotten
    > lamb. She assured me that she would get with the meat department and
    > they would look into it.
    >
    > On Sunday at 2:30PM I returned the rotten lamb and visited the meat
    > department. The same packages of lamb were there on the shelves as
    > were there on Thursday, plus more. They all felt warm, along with the
    > meat on surrounding shelves.
    >
    > I spoke with a "Merchandise Supervisor" in the meat department and
    > asked him to feel how warm these packages of meat are. He refused to
    > touch the packages several times. I explained how I had just returned
    > some of it and it was rotten and that there is no way that these
    > packages are a safe temperature. He said he understood what I was
    > saying but that his managers check the temperatures every few hours
    > and they assure him these are OK. He then referred to dial
    > thermometer near the lamb that showed 44F.
    >
    > I insisted they have a serious problem and also insisted that he check
    > the temperatures of these packages. He said he will. I said good,
    > because I want to see it as well. A manager sensing the commotion
    > also came over and I re-explained the situation to her. She also
    > refused to feel how warm the packages were. Other customers
    > overhearing this became curious and started feeling the packages and
    > agreed something was wrong. Eventually the ┤merchandise supervisorí
    > went off to get an infrared thermometer and take some readings.
    >
    > The lamb in question was 59F. These are the same packages that had
    > been there since at least Thursday and had expiration dates of August
    > 29th. Other packages of meat (not necessarily lamb) had temperatures
    > of 56 and 46F. About 16 linear feet of shelf space appeared to have
    > been affected. None of the meat I saw him take the temperatures of
    > registered under 42F.
    >
    > I find it downright criminal that a major grocer can be so
    > irresponsible as to not check their meat safety when alerted to a
    > problem - not once, but three times. It was like pulling teeth trying
    > to convince them they have a serious safety problem. I was refusing
    > to leave until they checked the temperatures in my presence.
    >
    > When I left they were clearing some of the shelves of meat - who knows
    > what they did it - I'm afraid to know. but I would strongly suggest a
    > full inspection the meat department at that facility. I have a
    > witness that was with me and can verify the conversation and
    > temperature readings we observed, if necessary.
    >
    > I would appreciate acknowledgment of receipt of this letter but phone,
    > fax or email. I am emailing and faxing this to your department.
    > Thank you for looking into this serious matter.
    >
    >
    > Sincerely,
    >
    > Steve Wertz


    It'll be interesting to find out the response you receive from the HD,
    when/if they bother to send you a reply. I wonder what will happen to
    wallywirld as a consequence.

    Sky


    --

    Ultra Ultimate Kitchen Rule - Use the Timer!
    Ultimate Kitchen Rule -- Cook's Choice!!

  2. #2
    Lou Decruss Guest

    Default Re: Why I hate Walmart (take 2) - sw's letter to HD

    On Wed, 24 Aug 2011 14:05:00 -0500, Sqwertz <[email protected]>
    wrote:

    >On Wed, 24 Aug 2011 12:03:09 -0500, Sky wrote:
    >
    >> It'll be interesting to find out the response you receive from the HD,
    >> when/if they bother to send you a reply. I wonder what will happen to
    >> wallywirld as a consequence.

    >
    >The Health Department called me within 10 minutes of the email and fax
    >to confirm the location and complaint. I suspect they get a lot of
    >disgruntled ex-employees with less verbose/detailed complaints.
    >
    >And they also followed up by email:
    >
    >Mr. Wertz,
    >
    >We have recieved your complaint and will send an inspector out to look
    >into it. You should recieve a return call from the inspector within 72
    >hours. Thank you for this information.
    >
    >Complaint/Request Help Desk
    >Public Health & Community Services Division
    >Environmental & Consumer Health
    >512-978-0375
    >
    >Ok, so they don't know how to spell "Receive". I misspell it all the
    >time, too.
    >
    >Pretty elaborate game I'm playing here if I made it all up, eh
    >Sheldon?


    Please don't capitalize her faux name.

    > Do you care to see my fax confirmation print out and a photo
    >of my Caller ID and question the witness I mentioned?
    >
    >(Can't hurt to egg him on a little for others' entertainment)


    Good job!

    Lou





  3. #3
    Roy Guest

    Default Re: Why I hate Walmart (take 2) - sw's letter to HD

    After all, belittling others is your specialty. Go for it...it shows your ignorance and intolerance.

  4. #4
    Sky Guest

    Default Re: Why I hate Walmart (take 2) - sw's letter to HD

    On 8/24/2011 2:05 PM, Sqwertz wrote:
    > On Wed, 24 Aug 2011 12:03:09 -0500, Sky wrote:
    >
    >> It'll be interesting to find out the response you receive from the HD,
    >> when/if they bother to send you a reply. I wonder what will happen to
    >> wallywirld as a consequence.

    >
    > The Health Department called me within 10 minutes of the email and fax
    > to confirm the location and complaint. I suspect they get a lot of
    > disgruntled ex-employees with less verbose/detailed complaints.
    >
    > And they also followed up by email:
    >
    > Mr. Wertz,
    >
    > We have recieved your complaint and will send an inspector out to look
    > into it. You should recieve a return call from the inspector within 72
    > hours. Thank you for this information.
    >
    > Complaint/Request Help Desk
    > Public Health& Community Services Division
    > Environmental& Consumer Health
    > 512-978-0375
    >
    > Ok, so they don't know how to spell "Receive". I misspell it all the
    > time, too.
    >
    > Pretty elaborate game I'm playing here if I made it all up, eh
    > Sheldon? Do you care to see my fax confirmation print out and a photo
    > of my Caller ID and question the witness I mentioned?
    >
    > (Can't hurt to egg him on a little for others' entertainment)
    >
    > -sw


    Thanks for sharing. I look forward to learning what followup the HD has
    done and what they tell you. Hehe - what you've done sounds like
    something I might do, too re: the whole rigamarole (sp?) with such a
    situation as you encountered.

    Today, I had a good experience with some 'tech' support regarding a
    piece of equipment with my home HVAC. As important as it is to bring
    faults to the fore, it's also critical to heap praise when it's due

    Sky

    --

    Ultra Ultimate Kitchen Rule - Use the Timer!
    Ultimate Kitchen Rule -- Cook's Choice!!

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