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Thread: Re: Walmart vs. HEB Product Complaints

  1. #1
    Janet Wilder Guest

    Default Re: Walmart vs. HEB Product Complaints

    On 8/24/2011 7:58 PM, Sqwertz wrote:
    > On Tue, 23 Aug 2011 22:42:07 -0500, Sqwertz wrote:
    >
    >> I bought some ClamTwist Tomato cocktail (Clamato Clone) there on
    >> Sunday (right after I returned the lamb to Walmart), and wouldn't you
    >> know, this stuff had a moldy overtone to it -pretty strong. i didn't
    >> know until after I used it in a recipe. It's the first bottle in 100
    >> that I've had a problem with.
    >>
    >> Not only did HEB refund my money, they quadrupled it to pay for the
    >> ingredients I used to make my Spicy Chunky Shrimp Gazpacho (recipe
    >> posted here several times) that I had to throw away - they barely even
    >> blinked at the suggestion. I only asked fro $7.50 total (including
    >> the juice) and they gave me $10.10. They see me in there often enough
    >> to know I'm not scamming them.
    >>
    >> And get this - they tagged the remaining juice, sealed it, and sent it
    >> off to their testing labs for quality analysis (it was their own
    >> brand). And I didn't even have a receipt. THAT'S how you run a
    >> business. Does anybody see Walmart doing that?

    >
    > To followup on this product complaint, HEB has followed up with me 3
    > times. The last followup I've received in email was from their
    > testing lab. I traced back the email address to somebody on this
    > page:
    >
    > http://metrix360labs.com/about.html
    >
    > I did a trademark search on Metrix 360 and it turn out that this is a
    > trademark of HEB Grocery Stores. Looks like HEB owns their own
    > product testing and quality analysis company which they outsource to
    > other food manufacturers.
    >
    > Talk about thorough - this is like night and day comparing what the
    > two grocery chains (Walmart and HEB) are doing about two separate
    > product complaints in the same week. It has certainly been
    > enlightening.
    >
    > Number of followups I've received from Walmart regarding rotten lamb
    > (store and headquarters):
    >
    > Zero.
    >
    > Have I mentioned that HEB is my favorite grocery store? :-) This is
    > why I trust my HEB grocery stores above all others. They also have
    > their own manufacturing and distribution companies as well as owning
    > their own shrimp boats, orchards, and other growing and livestock
    > operations. And I'm sure other things I haven't even yet discovered.
    > HEB appears to be positioning themselves very well in the marketplace.


    I, too, am a satisfied HEB customer. I just got back from a 3+ trip in
    my RV to Utah, Wyoming and Idaho and e passed through New Mexico,
    Nebraska and Kansas, too. Our RV is small so we can't take too many
    groceries with us from home, especially things like fresh produce. We
    eat salad every night so I had to shop a few times while on the road.
    Boy did I miss HEB!

    Today I went to my local store and spent a bunch, but the food is fresh
    and I know that if I'm not satisfied for any reason, they will take care
    of me with Texas hospitality.

    BTW, Steve, they had fresh caught gulf shrimp today. Never been frozen
    and beautiful. $5.97/pound for maybe 20-25 per pound. Headless. If you
    bought some you got free potato salad with a combo coupon.
    --
    Janet Wilder
    Way-the-heck-south Texas
    Spelling doesn't count. Cooking does.

  2. #2
    Janet Wilder Guest

    Default Re: Walmart vs. HEB Product Complaints

    On 8/24/2011 9:27 PM, Sqwertz wrote:
    > On Wed, 24 Aug 2011 21:10:11 -0500, Janet Wilder wrote:
    >
    >> BTW, Steve, they had fresh caught gulf shrimp today. Never been frozen
    >> and beautiful. $5.97/pound for maybe 20-25 per pound. Headless. If you
    >> bought some you got free potato salad with a combo coupon.

    >
    > I saw the nice pink, fresh shrimp in the deli section tonight next to
    > the potato salad and almost bought some since I just used the last of
    > shrimp last night. I didn't even notice the potato salad was free but
    > I guess that's why I saw shrimp in the deli section ;-)
    >
    > I just finished a 5-pound bucket of that HCF "Homestyle" potato salad
    > (on sale for $5.99 3 weeks ago) and I don't think I could bear another
    > pound of that right now. I was considering the shrimp on it's own
    > merit.
    >
    > Looks like it'll be on sale all week - let me know if how it tastes.
    > Gulf shrimp sometimes has that strong iodine flavor.
    >
    > -sw


    I will. These didn't have that bleachy smell. They smelled really nice
    and fresh.

    --
    Janet Wilder
    Way-the-heck-south Texas
    Spelling doesn't count. Cooking does.

  3. #3
    Polly Esther Guest

    Default Re: Walmart vs. HEB Product Complaints


    "Janet Wilder" <wrote> I will. These didn't have that bleachy smell. They
    smelled really nice
    > and fresh.
    >

    Just out of the water Gulf shrimp do have a little iodine sort of smell.
    This is shrimp season and I could go about 20 miles and sniff some to be
    sure. Recently, I found some farm-raised shrimp from Decatur AL and they
    were killer good.
    We had boiled shrimp one night with tiny potatoes boiled in the seasoned
    water, shrimp po'boys the next night and I would have dumped the leftovers
    in gumbo . . . but there were no leftovers.
    I'm not exactly sure how they go about 'farm' raising shrimp but they
    sure did get it right. Polly



  4. #4
    Janet Wilder Guest

    Default Re: Walmart vs. HEB Product Complaints

    On 8/24/2011 11:11 PM, Janet Wilder wrote:
    > On 8/24/2011 9:27 PM, Sqwertz wrote:


    >> Looks like it'll be on sale all week - let me know if how it tastes.
    >> Gulf shrimp sometimes has that strong iodine flavor.
    >>
    >> -sw

    >
    > I will. These didn't have that bleachy smell. They smelled really nice
    > and fresh.
    >


    Had some tonight. Boiled them in some Old Bay. They were very good.
    --
    Janet Wilder
    Way-the-heck-south Texas
    Spelling doesn't count. Cooking does.

  5. #5
    Storrmmee Guest

    Default Re: Walmart vs. HEB Product Complaints

    can't adress heb, but i have never had trouble returning anything to
    walmart, even haven't had a problem when we got to the car and had been
    charged for an extra item, the two times i actually had to call them to
    complain about a store manager and a policy he had, i was on the phone for a
    long time and she took copius notes, i received three or four follow ups in
    the next week, they offerred to collect an order for me because it was a
    larger one than it would have been, the store manager apologised, the
    district and regional did as well, sorry, walmart is no more or less than
    any other store chain, if it didn't work it wouldn't still be there, Lee
    "Janet Wilder" <[email protected]> wrote in message
    news:4e55af05$0$1031$c3e8da3$[email protected] b.com...
    > On 8/24/2011 7:58 PM, Sqwertz wrote:
    >> On Tue, 23 Aug 2011 22:42:07 -0500, Sqwertz wrote:
    >>
    >>> I bought some ClamTwist Tomato cocktail (Clamato Clone) there on
    >>> Sunday (right after I returned the lamb to Walmart), and wouldn't you
    >>> know, this stuff had a moldy overtone to it -pretty strong. i didn't
    >>> know until after I used it in a recipe. It's the first bottle in 100
    >>> that I've had a problem with.
    >>>
    >>> Not only did HEB refund my money, they quadrupled it to pay for the
    >>> ingredients I used to make my Spicy Chunky Shrimp Gazpacho (recipe
    >>> posted here several times) that I had to throw away - they barely even
    >>> blinked at the suggestion. I only asked fro $7.50 total (including
    >>> the juice) and they gave me $10.10. They see me in there often enough
    >>> to know I'm not scamming them.
    >>>
    >>> And get this - they tagged the remaining juice, sealed it, and sent it
    >>> off to their testing labs for quality analysis (it was their own
    >>> brand). And I didn't even have a receipt. THAT'S how you run a
    >>> business. Does anybody see Walmart doing that?

    >>
    >> To followup on this product complaint, HEB has followed up with me 3
    >> times. The last followup I've received in email was from their
    >> testing lab. I traced back the email address to somebody on this
    >> page:
    >>
    >> http://metrix360labs.com/about.html
    >>
    >> I did a trademark search on Metrix 360 and it turn out that this is a
    >> trademark of HEB Grocery Stores. Looks like HEB owns their own
    >> product testing and quality analysis company which they outsource to
    >> other food manufacturers.
    >>
    >> Talk about thorough - this is like night and day comparing what the
    >> two grocery chains (Walmart and HEB) are doing about two separate
    >> product complaints in the same week. It has certainly been
    >> enlightening.
    >>
    >> Number of followups I've received from Walmart regarding rotten lamb
    >> (store and headquarters):
    >>
    >> Zero.
    >>
    >> Have I mentioned that HEB is my favorite grocery store? :-) This is
    >> why I trust my HEB grocery stores above all others. They also have
    >> their own manufacturing and distribution companies as well as owning
    >> their own shrimp boats, orchards, and other growing and livestock
    >> operations. And I'm sure other things I haven't even yet discovered.
    >> HEB appears to be positioning themselves very well in the marketplace.

    >
    > I, too, am a satisfied HEB customer. I just got back from a 3+ trip in my
    > RV to Utah, Wyoming and Idaho and e passed through New Mexico, Nebraska
    > and Kansas, too. Our RV is small so we can't take too many groceries with
    > us from home, especially things like fresh produce. We eat salad every
    > night so I had to shop a few times while on the road. Boy did I miss HEB!
    >
    > Today I went to my local store and spent a bunch, but the food is fresh
    > and I know that if I'm not satisfied for any reason, they will take care
    > of me with Texas hospitality.
    >
    > BTW, Steve, they had fresh caught gulf shrimp today. Never been frozen and
    > beautiful. $5.97/pound for maybe 20-25 per pound. Headless. If you bought
    > some you got free potato salad with a combo coupon.
    > --
    > Janet Wilder
    > Way-the-heck-south Texas
    > Spelling doesn't count. Cooking does.




  6. #6
    tutall Guest

    Default Re: Walmart vs. HEB Product Complaints

    On Aug 24, 9:33*pm, "Polly Esther" <Polly...@cableone.net> wrote:
    >
    > Just out of the water Gulf shrimp do have a little iodine sort of smell.
    > This is shrimp season and I could go about 20 miles and sniff some to be
    > sure. *Recently, I found some farm-raised shrimp from Decatur AL and they
    > were killer good.


    Aren't y'all any worried about all those chemicals used in the clean
    up and left over oils? I've been staying away from Gulf products,
    figuring we probably won't know too well for a few years. This sort of
    problem usually is more concentrated the higher up the food chain you
    go, so things that eat shrimp would be expected to have higher
    contentrations of any chemicals, but...

    You're closer so expect you'd hear more scuttlebutt.

  7. #7
    George Shirley Guest

    Default Re: Walmart vs. HEB Product Complaints

    On 8/26/2011 6:56 PM, tutall wrote:
    > On Aug 24, 9:33 pm, "Polly Esther"<Polly...@cableone.net> wrote:
    >>
    >> Just out of the water Gulf shrimp do have a little iodine sort of smell.
    >> This is shrimp season and I could go about 20 miles and sniff some to be
    >> sure. Recently, I found some farm-raised shrimp from Decatur AL and they
    >> were killer good.

    >
    > Aren't y'all any worried about all those chemicals used in the clean
    > up and left over oils? I've been staying away from Gulf products,
    > figuring we probably won't know too well for a few years. This sort of
    > problem usually is more concentrated the higher up the food chain you
    > go, so things that eat shrimp would be expected to have higher
    > contentrations of any chemicals, but...
    >
    > You're closer so expect you'd hear more scuttlebutt.

    Not really, the feds and all the states along the Gulf have been testing
    since the spill started. One thing you have to realize is that there
    have been oil seeps in the floor of the Gulf for millennia. I remember
    picking up tar balls along the Bolivar Peninsula in Texas when I was a
    child in the forties and fifties. No one was drilling offshore then.

    I live in Louisiana now and we visit the coast, some 51 miles away,
    frequently. I buy Gulf shrimp on a regular basis right off the boat,
    same with crabs. I also fish salt water in the Calcasieu estuary, not
    ten miles from my home. So far no big problems and the testing is
    showing clean fish, crabs, shrimp, and oysters. If the oysters who
    filter water for a living aren't contaminated then nothing else is.

    In addition this is a hot climate, anything floating on the surface will
    degrade quickly. I am more worried about all the trash floating around
    and ending up in our marshes and on our beaches. I find plastics all the
    time with Chinese, Arabic, etc. printing on them. Not unusual to find
    about anything floating around out there.

  8. #8
    Polly Esther Guest

    Default Re: Walmart vs. HEB Product Complaints


    "George Shirley" <> wrote
    > On Aug 24, 9:33 pm, "Polly Esther"<Polly...@cableone.net> wrote:
    >>>
    >>> Just out of the water Gulf shrimp do have a little iodine sort of smell.
    >>> This is shrimp season and I could go about 20 miles and sniff some to be
    >>> sure. Recently, I found some farm-raised shrimp from Decatur AL and
    >>> they
    >>> were killer good.

    >>
    >> Aren't y'all any worried about all those chemicals used in the clean
    >> up and left over oils? I've been staying away from Gulf products,
    >> figuring we probably won't know too well for a few years. This sort of
    >> problem usually is more concentrated the higher up the food chain you
    >> go, so things that eat shrimp would be expected to have higher
    >> contentrations of any chemicals, but...
    >>
    >> You're closer so expect you'd hear more scuttlebutt.

    > Not really, the feds and all the states along the Gulf have been testing
    > since the spill started. One thing you have to realize is that there have
    > been oil seeps in the floor of the Gulf for millennia. I remember picking
    > up tar balls along the Bolivar Peninsula in Texas when I was a child in
    > the forties and fifties. No one was drilling offshore then.
    >
    > I live in Louisiana now and we visit the coast, some 51 miles away,
    > frequently. I buy Gulf shrimp on a regular basis right off the boat, same
    > with crabs. I also fish salt water in the Calcasieu estuary, not ten miles
    > from my home. So far no big problems and the testing is showing clean
    > fish, crabs, shrimp, and oysters. If the oysters who filter water for a
    > living aren't contaminated then nothing else is.
    >
    > In addition this is a hot climate, anything floating on the surface will
    > degrade quickly. I am more worried about all the trash floating around and
    > ending up in our marshes and on our beaches. I find plastics all the time
    > with Chinese, Arabic, etc. printing on them. Not unusual to find about
    > anything floating around out there.


    No. Not worried about the oil spill. What does concern me is all the foods
    that say 'packaged in' but they fail to say where it comes from. I first
    became alarmed when there was such a fierce outcry about very expensive dog
    food with 'safe' labels. Polly


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