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Thread: Popeye's Customer Service

  1. #1
    Sqwertz Guest

    Default Popeye's Customer Service

    Now this is a great example of customer service at it's best:

    Have the customer take 10 minutes to fill out a form and where they
    can be reached at, then don't let them complete the form since
    there's no "Submit" button:

    http://i42.tinypic.com/o9eq1v.jpg

    I'm having deja vu. I think I tried this a few months ago and ran
    into the same problem. It may or may not have been Popeye's.

    (And yes, I tried it in IE and Seamonkey - see that IE icon right
    next to the URL?)

    Anyway - the moral of the story is, DON'T EAT AT POPEYE'S. The
    chicken has shrunk. There's no way I'd pay $8 again for a 10/pc
    chicken when each piece is all bone and no meat.

    -sw

  2. #2
    Stu Guest

    Default Re: Popeye's Customer Service

    On Sun, 14 Jun 2009 10:09:26 -0500, Sqwertz
    <[email protected]> wrote:

    >Now this is a great example of customer service at it's best:
    >
    >Have the customer take 10 minutes to fill out a form and where they
    >can be reached at, then don't let them complete the form since
    >there's no "Submit" button:
    >
    >http://i42.tinypic.com/o9eq1v.jpg
    >
    >I'm having deja vu. I think I tried this a few months ago and ran
    >into the same problem. It may or may not have been Popeye's.
    >
    >(And yes, I tried it in IE and Seamonkey - see that IE icon right
    >next to the URL?)
    >
    >Anyway - the moral of the story is, DON'T EAT AT POPEYE'S. The
    >chicken has shrunk. There's no way I'd pay $8 again for a 10/pc
    >chicken when each piece is all bone and no meat.
    >
    >-sw


    Some companies now don't want your comments but give the impression
    they do or hide the submit button. I'm thinking that the "Click here"
    right beside the "Would you like us to contact you" is one . Did you
    try to click the the Click here link?

  3. #3
    Sqwertz Guest

    Default Re: Popeye's Customer Service

    On Sun, 14 Jun 2009 10:40:42 -0500, Stu wrote:

    > Some companies now don't want your comments but give the impression
    > they do or hide the submit button. I'm thinking that the "Click here"
    > right beside the "Would you like us to contact you" is one . Did you
    > try to click the the Click here link?


    I tried everything obvious. That "Click Here" is from the previous
    form where you *can* click to check that box, but not on that form
    itself (this is just the summary form). I even tried clicking on
    the word "Submit".

    -sw

  4. #4
    Andy Guest

    Default Re: Popeye's Customer Service

    Stu said...

    > On Sun, 14 Jun 2009 10:09:26 -0500, Sqwertz
    > <[email protected]> wrote:
    >
    >>Now this is a great example of customer service at it's best:
    >>
    >>Have the customer take 10 minutes to fill out a form and where they
    >>can be reached at, then don't let them complete the form since
    >>there's no "Submit" button:
    >>
    >>http://i42.tinypic.com/o9eq1v.jpg
    >>
    >>I'm having deja vu. I think I tried this a few months ago and ran
    >>into the same problem. It may or may not have been Popeye's.
    >>
    >>(And yes, I tried it in IE and Seamonkey - see that IE icon right
    >>next to the URL?)
    >>
    >>Anyway - the moral of the story is, DON'T EAT AT POPEYE'S. The
    >>chicken has shrunk. There's no way I'd pay $8 again for a 10/pc
    >>chicken when each piece is all bone and no meat.
    >>
    >>-sw

    >
    > Some companies now don't want your comments but give the impression
    > they do or hide the submit button. I'm thinking that the "Click here"
    > right beside the "Would you like us to contact you" is one . Did you
    > try to click the the Click here link?



    As if the size of his penis wasn't frustrating enough!!!

    Andy
    --
    "I only know what I read. NOT what I'm talking about!"
    --Andy


  5. #5
    Stu Guest

    Default Re: Popeye's Customer Service

    On Sun, 14 Jun 2009 10:52:01 -0500, Sqwertz
    <[email protected]> wrote:

    >On Sun, 14 Jun 2009 10:40:42 -0500, Stu wrote:
    >
    >> Some companies now don't want your comments but give the impression
    >> they do or hide the submit button. I'm thinking that the "Click here"
    >> right beside the "Would you like us to contact you" is one . Did you
    >> try to click the the Click here link?

    >
    >I tried everything obvious. That "Click Here" is from the previous
    >form where you *can* click to check that box, but not on that form
    >itself (this is just the summary form). I even tried clicking on
    >the word "Submit".
    >
    >-sw


    Obviously the page was made up incorrectly and never checked if it
    worked. The web company that made their site will get hell for that.

    Did you notice there was a envelope in the bottom left corner? Maybe
    a possible email link?

  6. #6
    Stu Guest

    Default Re: Popeye's Customer Service

    On Sun, 14 Jun 2009 11:00:14 -0500, Andy <[email protected]> wrote:

    >Stu said...
    >
    >> On Sun, 14 Jun 2009 10:09:26 -0500, Sqwertz
    >> <[email protected]> wrote:
    >>
    >>>Now this is a great example of customer service at it's best:
    >>>
    >>>Have the customer take 10 minutes to fill out a form and where they
    >>>can be reached at, then don't let them complete the form since
    >>>there's no "Submit" button:
    >>>
    >>>http://i42.tinypic.com/o9eq1v.jpg
    >>>
    >>>I'm having deja vu. I think I tried this a few months ago and ran
    >>>into the same problem. It may or may not have been Popeye's.
    >>>
    >>>(And yes, I tried it in IE and Seamonkey - see that IE icon right
    >>>next to the URL?)
    >>>
    >>>Anyway - the moral of the story is, DON'T EAT AT POPEYE'S. The
    >>>chicken has shrunk. There's no way I'd pay $8 again for a 10/pc
    >>>chicken when each piece is all bone and no meat.
    >>>
    >>>-sw

    >>
    >> Some companies now don't want your comments but give the impression
    >> they do or hide the submit button. I'm thinking that the "Click here"
    >> right beside the "Would you like us to contact you" is one . Did you
    >> try to click the the Click here link?

    >
    >
    >As if the size of his penis wasn't frustrating enough!!!
    >
    >Andy


    is that what you had for breakfast?

  7. #7
    Andy Guest

    Default Re: Popeye's Customer Service

    Stu said...

    > On Sun, 14 Jun 2009 11:00:14 -0500, Andy <[email protected]> wrote:
    >
    >>Stu said...
    >>
    >>> On Sun, 14 Jun 2009 10:09:26 -0500, Sqwertz
    >>> <[email protected]> wrote:
    >>>
    >>>>Now this is a great example of customer service at it's best:
    >>>>
    >>>>Have the customer take 10 minutes to fill out a form and where they
    >>>>can be reached at, then don't let them complete the form since
    >>>>there's no "Submit" button:
    >>>>
    >>>>http://i42.tinypic.com/o9eq1v.jpg
    >>>>
    >>>>I'm having deja vu. I think I tried this a few months ago and ran
    >>>>into the same problem. It may or may not have been Popeye's.
    >>>>
    >>>>(And yes, I tried it in IE and Seamonkey - see that IE icon right
    >>>>next to the URL?)
    >>>>
    >>>>Anyway - the moral of the story is, DON'T EAT AT POPEYE'S. The
    >>>>chicken has shrunk. There's no way I'd pay $8 again for a 10/pc
    >>>>chicken when each piece is all bone and no meat.
    >>>>
    >>>>-sw
    >>>
    >>> Some companies now don't want your comments but give the impression
    >>> they do or hide the submit button. I'm thinking that the "Click here"
    >>> right beside the "Would you like us to contact you" is one . Did you
    >>> try to click the the Click here link?

    >>
    >>
    >>As if the size of his penis wasn't frustrating enough!!!
    >>
    >>Andy

    >
    > is that what you had for breakfast?



    Heh heh heh heh heh!

    Far from it!

    Andy
    --
    "I only know what I read. NOT what I'm talking about!"
    --Andy


  8. #8
    Bryan Guest

    Default Re: Popeye's Customer Service

    On Jun 14, 9:09*am, Sqwertz <swe...@cluemail.composted> wrote:
    > Now this is a great example of customer service at it's best:
    >
    > Have the customer take 10 minutes to fill out a form and where they
    > can be reached at, then don't let them complete the form since
    > there's no "Submit" button:
    >
    > http://i42.tinypic.com/o9eq1v.jpg
    >
    > I'm having deja vu. *I think I tried this a few months ago and ran
    > into the same problem. *It may or may not have been Popeye's.
    >
    > (And yes, I tried it in IE and Seamonkey - see that IE icon right
    > next to the URL?)
    >
    > Anyway - the moral of the story is, DON'T EAT AT POPEYE'S. *The
    > chicken has shrunk. *There's no way I'd pay $8 again for a 10/pc
    > chicken when each piece is all bone and no meat.


    Steve is correct about the size of Popeye's chicken pieces. It almost
    seems like they use juvenile chickens. Their prices are high too.
    Taste-wise, I'd say their chicken (spicy) and their sides are the best
    in the industry, but I'm not made out of money. Up until a few months
    ago, the local Popeye's accepted competitor's coupons (Church's), but
    they quit doing that, so no more Popeye's for me.
    >
    > -sw


    --Bryan

  9. #9
    Sqwertz Guest

    Default Re: Popeye's Customer Service

    On Sun, 14 Jun 2009 11:03:57 -0500, Stu wrote:

    > On Sun, 14 Jun 2009 10:52:01 -0500, Sqwertz
    > <[email protected]> wrote:
    >
    >>On Sun, 14 Jun 2009 10:40:42 -0500, Stu wrote:
    >>
    >>> Some companies now don't want your comments but give the impression
    >>> they do or hide the submit button. I'm thinking that the "Click here"
    >>> right beside the "Would you like us to contact you" is one . Did you
    >>> try to click the the Click here link?

    >>
    >>I tried everything obvious. That "Click Here" is from the previous
    >>form where you *can* click to check that box, but not on that form
    >>itself (this is just the summary form). I even tried clicking on
    >>the word "Submit".

    >
    > Obviously the page was made up incorrectly and never checked if it
    > worked. The web company that made their site will get hell for that.
    >
    > Did you notice there was a envelope in the bottom left corner?


    That envelope is part of my Seamonkey browser, not the web page
    itself.

    -sw

  10. #10
    > Stu Guest

    Default Re: Popeye's Customer Service

    On Sun, 14 Jun 2009 14:28:14 -0500, "Gregory Morrow" <[email protected]>
    wrote:

    >Sqwertz wrote:
    >
    >> Now this is a great example of customer service at it's best:
    >>
    >> Have the customer take 10 minutes to fill out a form and where they
    >> can be reached at, then don't let them complete the form since
    >> there's no "Submit" button:
    >>
    >> http://i42.tinypic.com/o9eq1v.jpg
    >>
    >> I'm having deja vu. I think I tried this a few months ago and ran
    >> into the same problem. It may or may not have been Popeye's.
    >>
    >> (And yes, I tried it in IE and Seamonkey - see that IE icon right
    >> next to the URL?)
    >>
    >> Anyway - the moral of the story is, DON'T EAT AT POPEYE'S. The
    >> chicken has shrunk. There's no way I'd pay $8 again for a 10/pc
    >> chicken when each piece is all bone and no meat.

    >
    >
    >For someone who claims that they are busy getting their third degree (in
    >architecture) you SURE waste a LOT of time on silly useless **** like this,
    >Steve...


    Everyone deserves a life, are you saying he shouldn't?

  11. #11
    Gregory Morrow Guest

    Default Re: Popeye's Customer Service

    Sqwertz wrote:

    > Now this is a great example of customer service at it's best:
    >
    > Have the customer take 10 minutes to fill out a form and where they
    > can be reached at, then don't let them complete the form since
    > there's no "Submit" button:
    >
    > http://i42.tinypic.com/o9eq1v.jpg
    >
    > I'm having deja vu. I think I tried this a few months ago and ran
    > into the same problem. It may or may not have been Popeye's.
    >
    > (And yes, I tried it in IE and Seamonkey - see that IE icon right
    > next to the URL?)
    >
    > Anyway - the moral of the story is, DON'T EAT AT POPEYE'S. The
    > chicken has shrunk. There's no way I'd pay $8 again for a 10/pc
    > chicken when each piece is all bone and no meat.



    For someone who claims that they are busy getting their third degree (in
    architecture) you SURE waste a LOT of time on silly useless **** like this,
    Steve...


    --
    Best
    Greg



  12. #12
    DK Guest

    Default Re: Popeye's Customer Service

    Sqwertz wrote:
    > On Sun, 14 Jun 2009 10:40:42 -0500, Stu wrote:
    >
    >> Some companies now don't want your comments but give the impression
    >> they do or hide the submit button. I'm thinking that the "Click here"
    >> right beside the "Would you like us to contact you" is one . Did you
    >> try to click the the Click here link?

    >
    > I tried everything obvious. That "Click Here" is from the previous
    > form where you *can* click to check that box, but not on that form
    > itself (this is just the summary form). I even tried clicking on
    > the word "Submit".
    >
    > -sw


    Try again starting with popeyes.com

    Click on customer service at the bottom and log your complaint.

    I did a test and it was fine. I wasn't redirected to servicecheck.net
    as you were.

    -dk

  13. #13
    Bob Muncie Guest

    Default Re: Popeye's Customer Service

    Sqwertz wrote:
    > Now this is a great example of customer service at it's best:
    >
    > Have the customer take 10 minutes to fill out a form and where they
    > can be reached at, then don't let them complete the form since
    > there's no "Submit" button:
    >
    > http://i42.tinypic.com/o9eq1v.jpg
    >
    > I'm having deja vu. I think I tried this a few months ago and ran
    > into the same problem. It may or may not have been Popeye's.
    >
    > (And yes, I tried it in IE and Seamonkey - see that IE icon right
    > next to the URL?)
    >
    > Anyway - the moral of the story is, DON'T EAT AT POPEYE'S. The
    > chicken has shrunk. There's no way I'd pay $8 again for a 10/pc
    > chicken when each piece is all bone and no meat.
    >
    > -sw


    Steve - I just wanted to point out that you are seeing what I think is
    norm for the food industry. Hook the cattle on our product, than fleece
    them for what their worth.. I have two examples to share.

    When Wendy's first started, you could not even make that good of a
    burger at home without grilling. Juicy, all parts fresh, never over
    cooked, and multiple napkins needed to eat a single burger. Now they're
    just cheap fast food.

    I use to really like Boston Market. But now the chicken is so small, I'm
    wondering if they switched to using squab or Cornish hens without
    telling anyone. I actually still like the flavor, but why pay $7 plus
    for something you can make at home for half the price?

    I also use to love KFC, but now they are just as lame as any other fast
    food place. You are just as likely to get chicken that have sat under a
    heat lamp for hours shrinking, as you are to get anything worth eating.

    Just my empathetic thoughts.

    Bob

  14. #14
    Michael \Dog3\ Guest

    Default Re: Popeye's Customer Service

    "Gregory Morrow" <[email protected]>
    news:[email protected]: in rec.food.cooking

    > Sqwertz wrote:
    >
    >> Now this is a great example of customer service at it's best:
    >>
    >> Have the customer take 10 minutes to fill out a form and where they
    >> can be reached at, then don't let them complete the form since
    >> there's no "Submit" button:
    >>
    >> http://i42.tinypic.com/o9eq1v.jpg
    >>
    >> I'm having deja vu. I think I tried this a few months ago and ran
    >> into the same problem. It may or may not have been Popeye's.
    >>
    >> (And yes, I tried it in IE and Seamonkey - see that IE icon right
    >> next to the URL?)
    >>
    >> Anyway - the moral of the story is, DON'T EAT AT POPEYE'S. The
    >> chicken has shrunk. There's no way I'd pay $8 again for a 10/pc
    >> chicken when each piece is all bone and no meat.

    >
    >
    > For someone who claims that they are busy getting their third degree
    > (in architecture) you SURE waste a LOT of time on silly useless ****
    > like this, Steve...


    And crossposts said **** no less.

    Michael



    --
    “Always tell the truth - it's the easiest thing to remember”
    ~ American Playwright David Mamet

    You can find me at: - michael at lonergan dot us dot com

  15. #15
    Sqwertz Guest

    Default Re: Popeye's Customer Service

    On Sun, 14 Jun 2009 19:27:13 -0400, DK wrote:

    > Sqwertz wrote:
    >> On Sun, 14 Jun 2009 10:40:42 -0500, Stu wrote:
    >>
    >>> Some companies now don't want your comments but give the impression
    >>> they do or hide the submit button. I'm thinking that the "Click here"
    >>> right beside the "Would you like us to contact you" is one . Did you
    >>> try to click the the Click here link?

    >>
    >> I tried everything obvious. That "Click Here" is from the previous
    >> form where you *can* click to check that box, but not on that form
    >> itself (this is just the summary form). I even tried clicking on
    >> the word "Submit".
    >>
    >> -sw

    >
    > Try again starting with popeyes.com
    >
    > Click on customer service at the bottom and log your complaint.
    >
    > I did a test and it was fine. I wasn't redirected to servicecheck.net
    > as you were.


    Wild goose chase. There is no "Customer Service" link on the front
    page. There's a "Contact Us", then customer service on that page,
    and then the same forms without any submit buttons. I've tried it
    in Seamonkey and IE7.

    -=sw

  16. #16
    Sqwertz Guest

    Default Re: Popeye's Customer Service

    On Sun, 14 Jun 2009 14:24:31 -0500, > Stu wrote:

    > On Sun, 14 Jun 2009 14:28:14 -0500, "Gregory Morrow" <[email protected]>
    > wrote:
    >
    >>Sqwertz wrote:
    >>
    >>> Now this is a great example of customer service at it's best:
    >>>
    >>> Have the customer take 10 minutes to fill out a form and where they
    >>> can be reached at, then don't let them complete the form since
    >>> there's no "Submit" button:
    >>>
    >>> http://i42.tinypic.com/o9eq1v.jpg
    >>>
    >>> I'm having deja vu. I think I tried this a few months ago and ran
    >>> into the same problem. It may or may not have been Popeye's.
    >>>
    >>> (And yes, I tried it in IE and Seamonkey - see that IE icon right
    >>> next to the URL?)
    >>>
    >>> Anyway - the moral of the story is, DON'T EAT AT POPEYE'S. The
    >>> chicken has shrunk. There's no way I'd pay $8 again for a 10/pc
    >>> chicken when each piece is all bone and no meat.

    >>
    >>
    >>For someone who claims that they are busy getting their third degree (in
    >>architecture) you SURE waste a LOT of time on silly useless **** like this,
    >>Steve...

    >
    > Everyone deserves a life, are you saying he shouldn't?


    Oh, is Greg still stalking me? He sure does hang on every word I
    say - he even mentioned the degree. Isn't that sweet.

    I'd bet he saves all my posts in a folder and reads them while
    surfing gayconstructionworkerswithbananas.com.

    -sw

  17. #17
    Jed Guest

    Default Re: Popeye's Customer Service

    On Sun, 14 Jun 2009 10:52:01 -0500, Sqwertz
    <[email protected]> wrote:

    >On Sun, 14 Jun 2009 10:40:42 -0500, Stu wrote:
    >
    >> Some companies now don't want your comments but give the impression
    >> they do or hide the submit button. I'm thinking that the "Click here"
    >> right beside the "Would you like us to contact you" is one . Did you
    >> try to click the the Click here link?

    >
    >I tried everything obvious. That "Click Here" is from the previous
    >form where you *can* click to check that box, but not on that form
    >itself (this is just the summary form). I even tried clicking on
    >the word "Submit".


    Tried it for myself using Firefox 3.0.011. Filled out the interminable
    forms until finally reaching the final page which had a plainly
    labeled and apparently valid Submit button (I did not submit since I
    didn't have a valid comment).

    I use the No Script plugin and had to allow popeyes and servicecheck
    (or whatever it was called).



  18. #18
    Sqwertz Guest

    Default Re: Popeye's Customer Service

    On Sun, 14 Jun 2009 20:35:12 -0700, Jed wrote:

    > On Sun, 14 Jun 2009 10:52:01 -0500, Sqwertz
    > <[email protected]> wrote:
    >
    >>On Sun, 14 Jun 2009 10:40:42 -0500, Stu wrote:
    >>
    >>> Some companies now don't want your comments but give the impression
    >>> they do or hide the submit button. I'm thinking that the "Click here"
    >>> right beside the "Would you like us to contact you" is one . Did you
    >>> try to click the the Click here link?

    >>
    >>I tried everything obvious. That "Click Here" is from the previous
    >>form where you *can* click to check that box, but not on that form
    >>itself (this is just the summary form). I even tried clicking on
    >>the word "Submit".

    >
    > Tried it for myself using Firefox 3.0.011. Filled out the interminable
    > forms until finally reaching the final page which had a plainly
    > labeled and apparently valid Submit button (I did not submit since I
    > didn't have a valid comment).
    >
    > I use the No Script plugin and had to allow popeyes and servicecheck
    > (or whatever it was called).


    It does not work under IE8 and Seamonkey. I find it hard to believe
    it *only* works with Firefox.

    -sw

  19. #19
    Ed Pawlowski Guest

    Default Re: Popeye's Customer Service


    "Sqwertz" <[email protected]> wrote in message
    >
    > It does not work under IE8 and Seamonkey. I find it hard to believe
    > it *only* works with Firefox.
    >
    > -sw


    Works for me with IE8 I ate at Popeyes on Saturday and just submitted a
    complaint.



  20. #20
    Sqwertz Guest

    Default Re: Popeye's Customer Service

    Ed Pawlowski wrote:
    > "Sqwertz" <[email protected]> wrote in message
    >> It does not work under IE8 and Seamonkey. I find it hard to believe
    >> it *only* works with Firefox.
    >>
    >> -sw

    >
    > Works for me with IE8 I ate at Popeyes on Saturday and just submitted a
    > complaint.


    Here it is from my computer at work, a much more "Microsoft Friendly" and
    compliant computer: I repeat, No Submit Button.

    http://i40.tinypic.com/2pu06ev.jpg

    Perhaps the food sucks so bad in Texas that they don't even want to hear
    from us any more.

    While don't you file a complaint that some of us can't file complaints.
    Include my screen shots, too.

    -sw

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