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Thread: The End of the Affair

  1. #1
    Mark Lipton Guest

    Default The End of the Affair

    Since moving to the Midwest 19 years ago, I have become a fairly regular
    customer of Sam's Wine Warehouse in Chicago. Over those years, I would
    estimate that I have purchased several tens of thousands of dollars of
    wines from Sam's, especially during those years when Indiana was a
    "felony state" and shipping into IN was difficult at best. Looking at
    my cellar today, many of the Ridge Zins, Bordeaux and Chateauneuf were
    purchased at Sam's (their selection of wines from the Loire, Germany and
    Austria was never good).

    In 2006, I decided to purchase some '05 Bdx futures through Sam's as
    they were offering good prices on the first tranche and I would only
    purchase futures through an established bricks and mortar operation.
    This was our first purchase of futures and I ended up buying two cases
    of fairly inexpensive satellite appellation and Bdx Superieur. In
    October of last year, I received an email informing me that one case of
    our futures had arrived. The fate of the remaining case of wine is a
    story of pain, frustration and anger.

    In April of this year, I contacted Chris Durbin, Sam's internet sales
    representative, asking about the whereabouts of my remaining case of
    wine. I was already aware that there had been grumblings on Internet
    wine fora about problems with Sam's '05 Bdx futures fulfillment. I
    recieved a prompt response from Mr. Durbin that my wines had arrived and
    were awaiting pickup at Sam's Lincoln Park store (my usual stop). When
    I had occasion to go up to Chicago in June, I found that there was no
    trace of any wine waiting for me in Will Call. Numerous phone calls and
    email messages to Mr. Dubin went unanswered. Finally, last week, I
    received a phone call from Sam's informing me that my missing case of
    '05 futures had arrived and I arranged to have it delivered to my place
    of work where an adult would sign for it. I also explained that, should
    the temperatures be too high, I would rather that we not ship it ground.

    Yesterday, UPS attempted to deliver those wines TO MY HOUSE despite my
    stated instructions to ship to my work address. Moreover, with
    temperatures here in the mid-80s, Sam's website states that they won't
    shop ground unless a waiver is signed by the recipient waiving all
    claims of heat damage. Needless to say, I signed no such waiver and was
    shocked to see the delivery notice stuck to our door. Today, I took
    receipt of the wines, thankfully showing no evidence of any heat damage.

    The back story is that Sam's got caught by a "perfect storm." First, a
    dock strike in France in '08 delayed shipment of the '05 Bdx. Secondly,
    the financial crisis hit in Summer '08, resulting in a numher of lost
    futures contracts for Sam's. As a result, the Rosen family -- longtime
    owners of Sam's -- were forced to sell the business and the new owners
    were met with numerous unmet obligations for '05 Bdx futures
    fulfillment. I was lucky, in a sense, in that I wasn't waiting for
    classed growth '05 futures. Those who are are still in some cases
    trying to get their futures contracts fulfilled. In Sam's case, it
    comes down to money, since they are buying the wines at present-day
    prices to fulfill futures contracts.

    Nonetheless, this marks the last time that I will do business with
    Sam's. Their customer service and record-keeping are far below what I
    expect out of a business of their stature. I would much prefer to give
    my money to a company that diplays more concern about their customers'
    welfare than Sam's has recently.

    Mark Lipton
    --
    alt.food.wine FAQ: http://winefaq.cwdjr.net

  2. #2
    Dee Dovey Guest

    Default Re: The End of the Affair


    "Mark Lipton" <notpi[email protected]> wrote in message
    news:h33ng4$s14$[email protected]..
    >
    > Nonetheless, this marks the last time that I will do business with
    > Sam's. Their customer service and record-keeping are far below what I
    > expect out of a business of their stature. I would much prefer to give
    > my money to a company that diplays more concern about their customers'
    > welfare than Sam's has recently.
    >
    > Mark Lipton
    > --



    Good for you, Mark, for making a stand.

    I am still burning over a bill of $20,000 (AIR) for moving years ago for
    which one box was missing and the claim was handled in a way in which there
    was no possibility for me to get any satisfaction, let alone remuneration.
    This was one move with the same company that I had used previously.
    Everytime I see their moving truck on the road now, I curse and spit.

    I, for one, will not become a Sam's customer for a silly reason: when
    day-passes were given and I was in a town (can't remember which one) and was
    turned down to come in and shop and pay the extra fee. I am a Costco
    big-time shopper. Until renewal this year I was a BJ's member also for a
    number of years, but Sams? NO! And particularly now when these companies
    need every shopper they can get.

    For those who ask me: "all" Sam's Clubs? Yes, indeed. "All Sam's Club's
    forever" Yes, unless DH hog-ties me.

    Dee Dee



  3. #3
    Henry Guest

    Default Re: The End of the Affair

    Dee Dovey <[email protected]> wrote:

    > I, for one, will not become a Sam's customer for a silly reason: when
    > day-passes were given and I was in a town (can't remember which one) and was
    > turned down to come in and shop and pay the extra fee. I am a Costco
    > big-time shopper. Until renewal this year I was a BJ's member also for a
    > number of years, but Sams? NO! And particularly now when these companies
    > need every shopper they can get.
    >
    > For those who ask me: "all" Sam's Clubs? Yes, indeed. "All Sam's Club's
    > forever" Yes, unless DH hog-ties me.



    Sorry, but ... is there really any connection between this Sam's Wine in
    Chicago and the Sam's Clubs chain?

    cheers,

    Henry

  4. #4
    Bi!! Guest

    Default Re: The End of the Affair

    On Jul 8, 11:35�pm, "Dee Dovey" <deedo...@shentel.net> wrote:
    > "Mark Lipton" <not...@eudrup.ude> wrote in message
    >
    > news:h33ng4$s14$[email protected]..
    >
    >
    >
    > > Nonetheless, this marks the last time that I will do business with
    > > Sam's. �Their customer service and record-keeping are far belowwhat I
    > > expect out of a business of their stature. � I would much prefer to give
    > > my money to a company that diplays more concern about their customers'
    > > welfare than Sam's has recently.

    >
    > > Mark Lipton
    > > --

    >
    > Good for you, Mark, for making a stand.
    >
    > I am still burning over a bill of $20,000 (AIR) for �moving yearsago for
    > which one box was missing and the claim was handled in a way in which there
    > was no possibility for me to get any satisfaction, let alone remuneration..
    > This was one move with the same company that I had used previously.
    > Everytime I see their moving truck on the road now, I curse and spit.
    >
    > I, for one, will not become a Sam's customer for a silly reason: �when
    > day-passes were given and I was in a town (can't remember which one) and was
    > turned down to come in and shop and pay the extra fee. �I am a Costco
    > big-time shopper. �Until renewal this year I was a BJ's member also for a
    > number of years, but Sams? �NO! �And particularly now when these companies
    > need every shopper they can get.
    >
    > For those who ask me: "all" Sam's Clubs? � Yes, indeed. �"All Sam's Club's
    > forever" �Yes, unless DH hog-ties me.
    >
    > Dee Dee


    Different Sam's.

  5. #5
    Dee Dovey Guest

    Default Re: The End of the Affair


    "Henry" <[email protected]> wrote in message
    news:1j2kvjv.1qtbpiy75ga4vN%[email protected]..
    > Dee Dovey <[email protected]> wrote:
    >
    >> I, for one, will not become a Sam's customer for a silly reason: when
    >> day-passes were given and I was in a town (can't remember which one) and
    >> was
    >> turned down to come in and shop and pay the extra fee. I am a Costco
    >> big-time shopper. Until renewal this year I was a BJ's member also for a
    >> number of years, but Sams? NO! And particularly now when these
    >> companies
    >> need every shopper they can get.
    >>
    >> For those who ask me: "all" Sam's Clubs? Yes, indeed. "All Sam's
    >> Club's
    >> forever" Yes, unless DH hog-ties me.

    >
    >
    > Sorry, but ... is there really any connection between this Sam's Wine in
    > Chicago and the Sam's Clubs chain?
    >
    > cheers,
    >
    > Henry



    My mistake if I assumed Sam's Club was Sam's Wine.
    Dee



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