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Thread: OT Drinkwell 360 fountain

  1. #1
    Julie Bove Guest

    Default OT Drinkwell 360 fountain

    I thought I would try posting this here since there are so many who have
    cats. This fountain is for cats and small dogs. It has a circular base
    that holds a lot of water and has removable pieces so that you can have a
    single fountain or up to five spouts.

    I bought this for Bali and Jazzy. Bali LOVES water and the fountain is her
    thing. We all loved it at first. But then I tried to take it apart, clean
    it and put it back together. That whole process took me two hours the first
    few times. It is a PITA and they tell you to do it every two weeks. I
    simply could not do this. I was kind of bad. Just letting it go until it
    clogged and then doing it. I did use the filters in it but that didn't seem
    to help much.

    What I noticed was that each time that I cleaned it, it worked a little less
    effectively. As in not fountaining the water as well. It was more
    trickling down. And it got to where only one spout was putting water out.
    This is the all plastic one. Not the chrome. And because it seems to be
    cheap plastic, some of the parts near the top broke. I intended to replace
    it, but was waiting till we got more money. Well now I think that just
    won't happen. I think something went seriously wrong with it.

    I should add that this is not our first fountain. Maui had a Petmate for
    years. No problems with it. Easy to clean. Then it had some problems.
    Can't remember exactly because it has been many years. Bought her another
    Petmate. Again no problems. But eventually it got old. Keep in mind that
    Maui was 17 when she died. I got the Drinkwell regular fountain just months
    before she died. So three fountains in 17 years is a good thing, I think.

    I immediately hated that Drinkwell the first time I tried to clean it. The
    motor apparently is a bad design. You have to pull it out to clean it. I
    have fat, short fingers and getting that motor out can be next to impossible
    to me. And after having the 360 I must say that this regular one seems like
    a breeze to clean! Gah!

    So here's the problem... Last night I noticed a low water level in the 360.
    I filled and decided to clean it today because it wasn't fountaining very
    well. But that never happened because...

    This morning when I got up there was only a smear of water left in it. I
    filled it and reminded myself to clean it later after dance. But that never
    happened because... Two hours later, the water level was down by half. Now
    to fill it I am using an old theater cup. That huge size. It's a plastic
    one from one of the Twilight movies. I have to fill it three times to fill
    it all the way up. I was using a canning jar prior but it broke. And this
    cup works better because it's bigger than the canning jar. But this thing
    holds a LOT of water.

    Now it isn't hot here. In fact it was so cold today that I really wanted to
    wear a long sleeved thermal top. But in June? Couldn't bring myself to do
    it. Anyway... We left for dance.

    We were gone about 6 to 7 hours. Got back to find the fountain bone dry.
    Now both times I did check for leaks. It is on a rug remnant and the carpet
    is underneath. Both bone dry.

    Took the fountain apart. The only water left in it was under the foam
    filter. That filter was only just damp and there was maybe one Tablespoon
    of water under that.

    I went online to look at the bad reviews again. I should say that most
    people seemed to like the fountain overall. But some people had similar
    problems with the cleaning and finding that the water output lessened with
    time. One person even said they came home to find their cat dead with a
    black tongue. The vet said the cat had been electrocuted. There had been
    an electrical storm while they were out. Since they couldn't find any
    chewed on wires, they decided that the fountain might be to blame. So... I
    just decided to throw this one out and get something else.

    After reviewing the reviews, I decided to get the Drinkwell Platinum. I do
    still have the regular from Maui. I just have no more filters for it. I am
    using it now with no filter because Bali was freaking out when she just had
    water in a bowl. Jazzy is fine with the bowl. But Bali is overly fond of
    any source of running water. I will try to get a filter tomorrow.
    Meanwhile I have ordered the Platinum and filters from Amazon because that
    was the best price and I have some credit there through Swagbucks. And in
    case you're wondering why I didn't go back to the Petmate, it didn't seem to
    get very good reviews even though I had good luck with them. But mainly
    they didn't seem to hold enough water for more than one cat. I do remember
    having to fill the last one daily. The first one I got would last well over
    a weekend if I had to leave her home alone. But also in her later years she
    had the kidney problem and was drinking a lot more water. Anyway...

    Has anyone ever had something like this happen? Or can you think of why it
    would have? Couldn't have been evaporation unless perhaps the thing
    overheated and boiled or simmered all the water out of it. But it didn't
    feel hot to the touch and nothing looked melted.

    I just felt so bad when I came in to find both cats staring at the lack of
    water and Bali was crying pitifully. I have no clue how long they were out
    of water for. I guess in the future I will leave them a bowl of water too.
    Just in case. Then when I threw out the 360, I could hear Bali wailing
    through the door to the garage. Then I dug out Maui's old regular Drinkwell
    from the garage and Bali's eyes got all big when she saw it. It was like...
    Oh! Oh! I know what THAT is! And it's for ME!!!!

    Yes, I know I could just keep using the old regular Drinkwell but I just
    feel kind of funny doing that since it was Maui's. And the Platinum one is
    supposed to be better and I know it is BPA free. But I will keep using this
    old one until the one from Amazon arrives. And that could be soon.
    Sometimes I get my items in a day or three.

    Anyway... Any thoughts as to where that large amount of water could have
    gone? I sure don't want that to happen again!



  2. #2
    Jacquie Guest

    Default Re: OT Drinkwell 360 fountain


    "Julie Bove" <[email protected]> wrote in message
    news:jsehsh$pc4$[email protected]..
    >I thought I would try posting this here since there are so many who have
    >cats. This fountain is for cats and small dogs. It has a circular base
    >that holds a lot of water and has removable pieces so that you can have a
    >single fountain or up to five spouts.
    >
    > I bought this for Bali and Jazzy. Bali LOVES water and the fountain is
    > her thing. We all loved it at first. But then I tried to take it apart,
    > clean it and put it back together. That whole process took me two hours
    > the first few times. It is a PITA and they tell you to do it every two
    > weeks. I simply could not do this. I was kind of bad. Just letting it
    > go until it clogged and then doing it. I did use the filters in it but
    > that didn't seem to help much.
    >
    > What I noticed was that each time that I cleaned it, it worked a little
    > less effectively. As in not fountaining the water as well. It was more
    > trickling down. And it got to where only one spout was putting water out.
    > This is the all plastic one. Not the chrome. And because it seems to be
    > cheap plastic, some of the parts near the top broke. I intended to
    > replace it, but was waiting till we got more money. Well now I think that
    > just won't happen. I think something went seriously wrong with it.
    >
    > I should add that this is not our first fountain. Maui had a Petmate for
    > years. No problems with it. Easy to clean. Then it had some problems.
    > Can't remember exactly because it has been many years. Bought her another
    > Petmate. Again no problems. But eventually it got old. Keep in mind
    > that Maui was 17 when she died. I got the Drinkwell regular fountain just
    > months before she died. So three fountains in 17 years is a good thing, I
    > think.
    >
    > I immediately hated that Drinkwell the first time I tried to clean it.
    > The motor apparently is a bad design. You have to pull it out to clean
    > it. I have fat, short fingers and getting that motor out can be next to
    > impossible to me. And after having the 360 I must say that this regular
    > one seems like a breeze to clean! Gah!
    >
    > So here's the problem... Last night I noticed a low water level in the
    > 360. I filled and decided to clean it today because it wasn't fountaining
    > very well. But that never happened because...
    >
    > This morning when I got up there was only a smear of water left in it. I
    > filled it and reminded myself to clean it later after dance. But that
    > never happened because... Two hours later, the water level was down by
    > half. Now to fill it I am using an old theater cup. That huge size.
    > It's a plastic one from one of the Twilight movies. I have to fill it
    > three times to fill it all the way up. I was using a canning jar prior
    > but it broke. And this cup works better because it's bigger than the
    > canning jar. But this thing holds a LOT of water.
    >
    > Now it isn't hot here. In fact it was so cold today that I really wanted
    > to wear a long sleeved thermal top. But in June? Couldn't bring myself
    > to do it. Anyway... We left for dance.
    >
    > We were gone about 6 to 7 hours. Got back to find the fountain bone dry.
    > Now both times I did check for leaks. It is on a rug remnant and the
    > carpet is underneath. Both bone dry.
    >
    > Took the fountain apart. The only water left in it was under the foam
    > filter. That filter was only just damp and there was maybe one Tablespoon
    > of water under that.
    >
    > I went online to look at the bad reviews again. I should say that most
    > people seemed to like the fountain overall. But some people had similar
    > problems with the cleaning and finding that the water output lessened with
    > time. One person even said they came home to find their cat dead with a
    > black tongue. The vet said the cat had been electrocuted. There had been
    > an electrical storm while they were out. Since they couldn't find any
    > chewed on wires, they decided that the fountain might be to blame. So...
    > I just decided to throw this one out and get something else.
    >
    > After reviewing the reviews, I decided to get the Drinkwell Platinum. I
    > do still have the regular from Maui. I just have no more filters for it.
    > I am using it now with no filter because Bali was freaking out when she
    > just had water in a bowl. Jazzy is fine with the bowl. But Bali is
    > overly fond of any source of running water. I will try to get a filter
    > tomorrow. Meanwhile I have ordered the Platinum and filters from Amazon
    > because that was the best price and I have some credit there through
    > Swagbucks. And in case you're wondering why I didn't go back to the
    > Petmate, it didn't seem to get very good reviews even though I had good
    > luck with them. But mainly they didn't seem to hold enough water for more
    > than one cat. I do remember having to fill the last one daily. The first
    > one I got would last well over a weekend if I had to leave her home alone.
    > But also in her later years she had the kidney problem and was drinking a
    > lot more water. Anyway...
    >
    > Has anyone ever had something like this happen? Or can you think of why
    > it would have? Couldn't have been evaporation unless perhaps the thing
    > overheated and boiled or simmered all the water out of it. But it didn't
    > feel hot to the touch and nothing looked melted.
    >
    > I just felt so bad when I came in to find both cats staring at the lack of
    > water and Bali was crying pitifully. I have no clue how long they were
    > out of water for. I guess in the future I will leave them a bowl of water
    > too. Just in case. Then when I threw out the 360, I could hear Bali
    > wailing through the door to the garage. Then I dug out Maui's old regular
    > Drinkwell from the garage and Bali's eyes got all big when she saw it. It
    > was like... Oh! Oh! I know what THAT is! And it's for ME!!!!
    >
    > Yes, I know I could just keep using the old regular Drinkwell but I just
    > feel kind of funny doing that since it was Maui's. And the Platinum one
    > is supposed to be better and I know it is BPA free. But I will keep using
    > this old one until the one from Amazon arrives. And that could be soon.
    > Sometimes I get my items in a day or three.
    >
    > Anyway... Any thoughts as to where that large amount of water could have
    > gone? I sure don't want that to happen again!
    >
    >

    My Son and his wife have one for their five dogs...they seem to like
    it...now if we could just get them to wipe their mouths when they are
    done..LOL. don't know if they have ever had that problem.



  3. #3
    Julie Bove Guest

    Default Re: OT Drinkwell 360 fountain


    "Jacquie" <[email protected]> wrote in message
    news:[email protected] m...
    >
    > "Julie Bove" <[email protected]> wrote in message
    > news:jsehsh$pc4$[email protected]..
    >>I thought I would try posting this here since there are so many who have
    >>cats. This fountain is for cats and small dogs. It has a circular base
    >>that holds a lot of water and has removable pieces so that you can have a
    >>single fountain or up to five spouts.
    >>
    >> I bought this for Bali and Jazzy. Bali LOVES water and the fountain is
    >> her thing. We all loved it at first. But then I tried to take it apart,
    >> clean it and put it back together. That whole process took me two hours
    >> the first few times. It is a PITA and they tell you to do it every two
    >> weeks. I simply could not do this. I was kind of bad. Just letting it
    >> go until it clogged and then doing it. I did use the filters in it but
    >> that didn't seem to help much.
    >>
    >> What I noticed was that each time that I cleaned it, it worked a little
    >> less effectively. As in not fountaining the water as well. It was more
    >> trickling down. And it got to where only one spout was putting water
    >> out. This is the all plastic one. Not the chrome. And because it seems
    >> to be cheap plastic, some of the parts near the top broke. I intended to
    >> replace it, but was waiting till we got more money. Well now I think
    >> that just won't happen. I think something went seriously wrong with it.
    >>
    >> I should add that this is not our first fountain. Maui had a Petmate for
    >> years. No problems with it. Easy to clean. Then it had some problems.
    >> Can't remember exactly because it has been many years. Bought her
    >> another Petmate. Again no problems. But eventually it got old. Keep in
    >> mind that Maui was 17 when she died. I got the Drinkwell regular
    >> fountain just months before she died. So three fountains in 17 years is
    >> a good thing, I think.
    >>
    >> I immediately hated that Drinkwell the first time I tried to clean it.
    >> The motor apparently is a bad design. You have to pull it out to clean
    >> it. I have fat, short fingers and getting that motor out can be next to
    >> impossible to me. And after having the 360 I must say that this regular
    >> one seems like a breeze to clean! Gah!
    >>
    >> So here's the problem... Last night I noticed a low water level in the
    >> 360. I filled and decided to clean it today because it wasn't fountaining
    >> very well. But that never happened because...
    >>
    >> This morning when I got up there was only a smear of water left in it. I
    >> filled it and reminded myself to clean it later after dance. But that
    >> never happened because... Two hours later, the water level was down by
    >> half. Now to fill it I am using an old theater cup. That huge size.
    >> It's a plastic one from one of the Twilight movies. I have to fill it
    >> three times to fill it all the way up. I was using a canning jar prior
    >> but it broke. And this cup works better because it's bigger than the
    >> canning jar. But this thing holds a LOT of water.
    >>
    >> Now it isn't hot here. In fact it was so cold today that I really wanted
    >> to wear a long sleeved thermal top. But in June? Couldn't bring myself
    >> to do it. Anyway... We left for dance.
    >>
    >> We were gone about 6 to 7 hours. Got back to find the fountain bone dry.
    >> Now both times I did check for leaks. It is on a rug remnant and the
    >> carpet is underneath. Both bone dry.
    >>
    >> Took the fountain apart. The only water left in it was under the foam
    >> filter. That filter was only just damp and there was maybe one
    >> Tablespoon of water under that.
    >>
    >> I went online to look at the bad reviews again. I should say that most
    >> people seemed to like the fountain overall. But some people had similar
    >> problems with the cleaning and finding that the water output lessened
    >> with time. One person even said they came home to find their cat dead
    >> with a black tongue. The vet said the cat had been electrocuted. There
    >> had been an electrical storm while they were out. Since they couldn't
    >> find any chewed on wires, they decided that the fountain might be to
    >> blame. So... I just decided to throw this one out and get something
    >> else.
    >>
    >> After reviewing the reviews, I decided to get the Drinkwell Platinum. I
    >> do still have the regular from Maui. I just have no more filters for it.
    >> I am using it now with no filter because Bali was freaking out when she
    >> just had water in a bowl. Jazzy is fine with the bowl. But Bali is
    >> overly fond of any source of running water. I will try to get a filter
    >> tomorrow. Meanwhile I have ordered the Platinum and filters from Amazon
    >> because that was the best price and I have some credit there through
    >> Swagbucks. And in case you're wondering why I didn't go back to the
    >> Petmate, it didn't seem to get very good reviews even though I had good
    >> luck with them. But mainly they didn't seem to hold enough water for
    >> more than one cat. I do remember having to fill the last one daily. The
    >> first one I got would last well over a weekend if I had to leave her home
    >> alone. But also in her later years she had the kidney problem and was
    >> drinking a lot more water. Anyway...
    >>
    >> Has anyone ever had something like this happen? Or can you think of why
    >> it would have? Couldn't have been evaporation unless perhaps the thing
    >> overheated and boiled or simmered all the water out of it. But it didn't
    >> feel hot to the touch and nothing looked melted.
    >>
    >> I just felt so bad when I came in to find both cats staring at the lack
    >> of water and Bali was crying pitifully. I have no clue how long they
    >> were out of water for. I guess in the future I will leave them a bowl of
    >> water too. Just in case. Then when I threw out the 360, I could hear
    >> Bali wailing through the door to the garage. Then I dug out Maui's old
    >> regular Drinkwell from the garage and Bali's eyes got all big when she
    >> saw it. It was like... Oh! Oh! I know what THAT is! And it's for
    >> ME!!!!
    >>
    >> Yes, I know I could just keep using the old regular Drinkwell but I just
    >> feel kind of funny doing that since it was Maui's. And the Platinum one
    >> is supposed to be better and I know it is BPA free. But I will keep
    >> using this old one until the one from Amazon arrives. And that could be
    >> soon. Sometimes I get my items in a day or three.
    >>
    >> Anyway... Any thoughts as to where that large amount of water could have
    >> gone? I sure don't want that to happen again!
    >>
    >>

    > My Son and his wife have one for their five dogs...they seem to like
    > it...now if we could just get them to wipe their mouths when they are
    > done..LOL. don't know if they have ever had that problem.


    Glad they like it!



  4. #4
    Susan Guest

    Default Re: OT Drinkwell 360 fountain

    x-no-archive: yes

    On 6/28/2012 2:30 AM, Jacquie wrote:

    > My Son and his wife have one for their five dogs...they seem to like
    > it...now if we could just get them to wipe their mouths when they are
    > done..LOL. don't know if they have ever had that problem.
    >


    I had one years ago, but got rid of it, too high maintenance, needed to
    be taken apart weekly to have cat hair and dust removed from the moving
    part in the pump.

    I just scrub the water bowl they use daily and give them a fresh bowl
    full twice daily.

    Susan

  5. #5
    Malcom \Mal\ Reynolds Guest

    Default Re: OT Drinkwell 360 fountain

    In article <jsehsh$pc4$[email protected]>, "Julie Bove" <j[email protected]>
    wrote:

    > Has anyone ever had something like this happen? Or can you think of why it
    > would have? Couldn't have been evaporation unless perhaps the thing
    > overheated and boiled or simmered all the water out of it. But it didn't
    > feel hot to the touch and nothing looked melted.


    what did Drinkwell customer service tell you when you called them with this
    problem?

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